14 Day Money Back Guarantee How to make a Return?
Has your order arrived and you don't like it? Don't worry about anything, we make it easy for you. You can buy everything you like and we will deliver it to you at home the next day, you can see it in your home quietly for 14 Days, show it to your friends, family ... and if it is not what you expected or simply does not convince you we will change it for Other products, we take care of everything.
You just sit in front of your PC, mobile or tablet and relax by choosing the products for your guests with total security and guarantee, since you can also pay for the order with your card or when you receive it at home.
All products can be returned except personal hygiene products and personalized products.
How to return your order? Steps to follow for the return:
1.- Enter your account by clicking on the link located in the header of the store that says " Login ".
2.- In the login screen enter user and password that you used to register in the store.
3.- Once the session has started, click on the order history:
4.- When viewing the page with the history of all orders, you have to click onthe reference of the order that will automatically drag you down the screen where you will see all the products purchased with a box on the left that will be the one that you have to indicate with the products that you want to return.
5. - Indicate the reason for the return to help us improve and the date with time slot so that the transport can pick up your return. If it is breakage or defect we need you to send us a photograph where the damage is appreciated by WhatsApp or email.
6.- Generate your return by clicking on the gray button with the text: RMA RETURN VALUE
7.- Prepare the products in the original packaging in which you received it to deliver it to the transport company when you go to your home.
8.- You have completed the return process !! Within 24 hours you will receive an email with the confirmation and date of collection of the order at your home.